1. Scope
This Refund Policy explains refunds for paid AllyNext subscriptions, their Plan Credits, and independently purchased Top-Up Credits. It forms part of the Purchase Terms and does not limit any non-waivable right under applicable law. It applies to subscriptions and Top-Up Credits purchased directly from an AllyNext checkout page. Reseller, app-store, marketplace, or other third-party purchases may follow that seller’s process.
2. Seven-Day Initial-Purchase Refund
For an individual’s first purchase of a paid AllyNext subscription or a separate Top-Up Credit purchase, you may request a refund within seven (7) calendar days after successful payment. Enterprise purchases follow the applicable Enterprise Order Form unless mandatory law provides otherwise.
Using part of your Credits does not disqualify the entire purchase. For an eligible request, we refund only the amount actually paid attributable to unused Credits from the relevant purchase. Validly consumed Credits are not refundable under this voluntary policy. This section takes precedence over any inconsistent exclusion below.
A login, page view, empty workspace, settings change, or support request does not by itself establish Credit consumption. Incorrect, duplicate, or reversible deductions are reviewed under the billing-error rules and Purchase Terms rather than treated automatically as normal consumption.
The refund is based on unused refundable Credits attributable to the relevant order and the amount actually paid for those Credits, taking disclosed pricing and discounts into account. It is not calculated from unused seats or remaining membership days. Plan Credits are valid for two (2) months from grant; Top-Up Credits are valid for three (3) months from purchase. These validity periods are separate from the seven-day request window.
We will not deduct payment-processing fees merely because you requested a valid refund. Taxes are handled as required by law and the payment provider’s tax process. If applicable law provides a longer period, different withdrawal right, or other mandatory refund right, that law applies.
3. Refunds for Billing or Delivery Problems
You may request a refund at any time if we confirm a duplicate, unauthorized, or clear payment-processing error; successful payment but failure to activate the subscription after reasonable troubleshooting; a material and verified AllyNext failure that prevents access to core paid features for a substantial period; or another circumstance where applicable law requires a refund.
- For a verified service failure, we may offer prompt repair, a subscription extension, replacement usage Credits, a prorated refund for the unusable period, or a full refund where appropriate.
- We will not use an extension or Credit to deny a refund where law requires one or where the remedy does not reasonably address the failure.
4. Situations Normally Not Eligible for Discretionary Refund
Subject to the unused-Credit right above, billing and delivery remedies, and applicable law, we normally do not provide a discretionary refund for:
- The portion of a payment attributable to Credits validly consumed in normal use; partial consumption does not prevent an eligible refund of unused Credits.
- A change of mind after the seven-day initial-purchase period.
- Dissatisfaction with business results, sales, revenue, or personal expectations where the Service was made available as described.
- A problem caused solely by the customer’s device, browser, network, credentials, permissions, or unsupported configuration after reasonable support.
- Third-party payment-provider delays or restrictions that do not result from an AllyNext billing error.
- Suspension or termination caused by the customer’s material breach of the Terms of Service.
5. Monthly Renewals and Annual Subscriptions
Monthly subscriptions renew automatically unless cancelled in Personal Center > Subscription before the next renewal charge. A valid cancellation prevents future renewal charges but does not ordinarily refund the current monthly period; access continues through its end. The seven-day initial-purchase refund applies only to the first paid purchase, not recurring monthly renewal, unless law requires otherwise.
Annual subscriptions do not automatically renew. A decision not to renew at the end of the annual term is not itself a refund request. Annual refunds are assessed under this policy and applicable law.
6. How to Request a Refund
Email support@allynext.ai or use the support channel shown in the Service. Include, where available:
- The email address associated with your AllyNext account.
- Order number or payment-provider transaction ID.
- Payment date and payment method.
- The reason for the request and relevant screenshots or details.
7. Refund Method and Timing
Approved refunds are returned to the original payment method unless law or the payment provider requires otherwise. We aim to initiate an approved refund within ten (10) business days after approval. The time for funds to appear is controlled by your bank, card issuer, PayPal, or other payment provider.
If a promotional discount, Credit, or bonus was used, the refund is based on the amount actually paid unless applicable law requires a different result. This does not affect a statutory remedy for a service failure.
8. Changes to This Policy
We may update this policy to reflect changes in the Service, payment methods, or applicable law. The version in effect when you purchase applies to that purchase unless a later change is more favorable or law requires otherwise. We will not use a later change to reduce a refund right attached to an existing paid subscription.
9. Contact
For refund questions, contact support@allynext.ai. Mandatory consumer rights under the law of your usual residence continue to apply regardless of any inconsistent provision of this policy.